Terms of service

Terms of Use

Last Updated: July 2026

Welcome to Kala Kosh. These Terms of Use ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website.

1. About Kala Kosh

Kala Kosh is an online platform that offers handcrafted products sourced from skilled artisans across India. Our aim is to preserve traditional craftsmanship while delivering authentic, high-quality products to our customers.

2. Eligibility

By using this website, you confirm that:

You are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian.
The information provided by you is accurate, complete, and up to date.
You are legally capable of entering into a binding contract under applicable Indian laws.

3. Products and Pricing

We make every effort to ensure that product descriptions, images, and pricing displayed on our website are accurate.

However:

As our products are handcrafted, slight variations in colour, texture, finish, size, or design may occur and are a natural characteristic of handmade craftsmanship.
Product colours may appear slightly different depending on your device's display settings.
Prices are subject to change without prior notice.
We reserve the right to modify or discontinue any product at any time.

4. Orders

Once an order is placed, you will receive an order confirmation via email or SMS.

Kala Kosh reserves the right to refuse, limit, or cancel any order if:

Payment cannot be successfully processed.
Incorrect pricing or product information has been displayed due to technical errors.
Fraudulent or suspicious activity is suspected.
The ordered product becomes unavailable.

If your order is cancelled after payment has been received, the applicable refund will be processed to the original payment method.

5. Payments

We accept payments through secure third-party payment gateways, including PayU, along with other payment methods made available on our website.

Kala Kosh does not store your complete debit card, credit card, banking, or UPI credentials. All payment transactions are processed through secure payment service providers.

6. Shipping, Returns and Refunds

Shipping, cancellation, return, and refund requests are governed by our respective policies available on the website. By placing an order, you agree to these policies.

7. Intellectual Property

All content available on this website, including but not limited to:

Brand name
Logo
Product photographs
Graphics
Website design
Product descriptions
Text and other content

is the intellectual property of Kala Kosh or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used for commercial purposes without prior written permission.

8. User Conduct

While using our website, you agree not to:

Use the website for any unlawful purpose.
Attempt to gain unauthorized access to our systems.
Interfere with the website's functionality or security.
Upload malicious software, viruses, or harmful code.
Use our content without authorization.

Violation of these Terms may result in suspension or termination of access to our website.

9. Limitation of Liability

To the maximum extent permitted by law, Kala Kosh shall not be liable for any indirect, incidental, special, or consequential damages arising from:

Use or inability to use the website.
Delays in delivery caused by third-party logistics providers.
Temporary website downtime.
Events beyond our reasonable control, including natural disasters, strikes, or government restrictions.

Our total liability for any claim relating to an order shall not exceed the amount paid by the customer for that order.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Third-Party Services

Our website may include links to or integrate with third-party services, including payment gateways, logistics partners, and social media platforms.

Kala Kosh is not responsible for the content, policies, or practices of these third-party services.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan, unless otherwise required under applicable law.

13. Changes to These Terms

Kala Kosh reserves the right to update or modify these Terms at any time without prior notice.

Any changes will become effective immediately upon publication on this website. Continued use of the website after such updates constitutes your acceptance of the revised Terms.