Refund policy

At Kala Kosh, every product is thoughtfully handcrafted by skilled artisans. We take great care in ensuring that each order is inspected and securely packed before dispatch. If, however, you receive a damaged, defective, or incorrect product, we're here to help.

Return Eligibility

You may request a return if:

You receive a damaged product.
You receive an incorrect item.
The product has a manufacturing defect.

To be eligible for a return, the request must be raised within 48 hours of delivery.

How to Request a Return

To initiate a return, please contact our customer support with:

Your Order ID
A brief description of the issue
Clear photographs of the product
Images of the outer packaging
An unboxing video (strongly recommended for faster resolution)

Our team will review your request and respond within 2 business days.

Conditions for Returns

Returned products must:

Be unused and unworn.
Be in their original condition.
Include all original packaging, tags, and accessories (if applicable).

Kala Kosh reserves the right to reject return requests if the product shows signs of use, damage caused after delivery, or does not meet the above conditions.

Non-Returnable Items

Returns or exchanges will not be accepted for:

Change of mind or personal preference.
Incorrect size or colour selected by the customer.
Products purchased during clearance or special sale events (unless damaged or defective).
Minor variations in colour, texture, finish, design, or size that naturally occur in handcrafted products.
Damage caused by improper handling, storage, or misuse after delivery.

Please note that slight variations are an inherent characteristic of handmade products and reflect the uniqueness of artisan craftsmanship.

Replacement

Where possible, Kala Kosh may offer a replacement instead of a refund.

If the same product is unavailable, an alternative solution, including a refund, will be offered.

Refunds

Once the returned product has been received and inspected, eligible refunds will be processed to the original payment method.

Please allow 5–7 business days for the refund to be initiated. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Shipping charges, if any, are non-refundable unless the return is due to an error on our part.